Skip to content

FAQS

Below you'll find answers to the questions we get asked the most.

Payments

There are several ways for you to send us money. Whichever method you prefer, we will notify you once we have received your payment. Unfortunately, we cannot accept cash.

  • Online banking or telephone banking: Your money will usually arrive within 2 hours if your bank is on the Faster Payments Service. This is the quickest and easiest way to send a GBP payment. UK banks do not usually levy a charge for sending money in this way. There is usually a daily transaction limit, which can be found here
  • BACS: As above but can take up to 3 days to clear
  • CHAPS: Guaranteed same day payment as long as the funds are sent before 14:00 on a working day. There is no limit to the amount of money you can send. Your bank may charge a fee for sending money through CHAPS.

Fees & charges

General